Tradie Catch › Features › Text assistant
Feature: text assistantCustomers who text get booked in too.
Customers who text you instead of ringing get your text assistant, which books them into the same calendar.
Texts get the same treatment as calls.
A reply, a few quick questions, a booking
Customers who text get a reply, a few quick questions, and a booking in the same live calendar.
Hang-ups get a text too
If a caller hangs up before it answers, they get a text back within seconds.
One text per job, for you
You get the same one plain-English text per job, whether they rang or texted.
Numbers masked before the AI reads it
Tradie Catch is hosted in Australia. The AI that understands the conversation is a third-party AI service based overseas; phone numbers and emails are masked before it reads a text.
How a text gets booked
- A customer texts instead of ringing.
- Your text assistant replies and asks what they need and where they are.
- It books them into the same live calendar your calls book into.
- You get the same one text per job. Reply "book 2pm", "yep book it" or "I'll ring them".
Fair questions.
Can customers text instead of ringing?
Yes. Your text assistant replies, asks what they need and where they are, and books them into the same live calendar. You get the same one text per job.
Where is my data kept?
Tradie Catch is hosted in Australia, and built and run by Backbone Automation in Adelaide. Your job details, recordings and calendar connection are stored encrypted on that server, and each tradie's data is kept separate. The AI that understands the conversation is a third-party AI service based overseas; phone numbers and emails are masked before it reads a text.
Everything else it does.
Answering
Missed-call divert, text-back in seconds, an Australian AI voice.
Read moreCalendar booking
Books live into Google, Outlook or iPhone. Never double-books.
Read moreJob grouping
Groups jobs by area with driving time built in.
Read moreYou stay in charge
One text per job. Reply to run it. Your prices only.
Read moreStart your free month.
Leave your details and Matt from Backbone Automation will get you set up. First month free, then $399/month, no lock-in.