Matt ManserSI
Adelaide · SI operator · Speaker

Scale your business with SI,not more staff.

Others teach SI. I run on it.

I help real estate agents and business owners scale with SI, without hiring. The proof is my own business: I'm a working agent, nine and a half years selling homes in Adelaide, and my back office is run by Stirling, my SI chief of staff, and the 28 agents in five teams who report to him.

Matt Manser in a navy suit, on the phone outside one of his listings
Stirling
SI chief of staff · on duty
Matt Manser · Working agent, eXp Realty
Day jobWorking agent, eXp Realty
Experience9.5 years in Adelaide real estate
Chief of staffStirling, SI, since 19 July 2026
FounderBackbone Automation
01The proof

Not a demo. A business that's open.

Every number here was counted from the system's own logs. None of it is a projection, and all of it happened while I was out selling houses.

29
SI agents on staff, each with one job
134
tools they can use
110
jobs running on a schedule
10min
typical reply to a daytime enquiry
9,409
texts sent since 20 July
8,760
duplicate texts stopped by the gate
3,317
actions logged
100
posts in 46 days

Measured 10 October 2026. Texts and duplicates: 20 July to 10 October 2026. Posts: 22 August to 7 October 2026.

●Track record
Updated as it happens

Plenty of people can show you a clever prompt. I can show you a Tuesday.

Enquiries come in, listings go live, contracts get signed, and the system handles everything around them while I'm with clients. That's the difference between teaching SI and running on it. It's also the part nobody can copy, because it's real.

02How it works

Three roles. One rule each.

Most automations fail because one piece tries to do everything. Mine is split into three kinds of worker, and none of them is allowed to do another's job.

01 / Watchers

Watchers notice.

They sit on the CRM, the inbox, the phone line, the socials and the calendar. A watcher never acts. It sees something change and hands it on.

  • A new enquiry lands in Rex
  • Someone comments or sends a DM
  • A vendor signs an agency agreement
  • A contract reaches a milestone
02 / Doers

Doers act.

Each doer has one job and does it properly: reply to the lead, draft the contract, build the brochure, post the video, update the CRM.

  • Drafts and sends the first reply
  • Builds the signboard, brochure and drop
  • Publishes content, then checks it went live
  • Writes every step back into the CRM
03 / The gate

The gate protects.

Nothing leaves without passing the gate. Duplicates are stopped, late-night messages wait for morning, and anything uncertain is held for me.

  • 8,760 duplicate texts stopped
  • No client is ever texted at midnight
  • Unsure? It's held for a human
  • Only Stirling is allowed to text me
03What it does

The work that used to eat my evenings.

All of it real, all of it running today in my own business. I approve. I don't produce.

01

Lead response in minutes

A daytime enquiry typically hears back in about ten minutes. A website form gets a phone call back within five, 9am to 8pm, Monday to Saturday. Late-night enquiries are answered first thing next morning, never at midnight.

5 minform to callback
02

Every comment and DM answered

Georgie, my SI assistant, answers every Facebook and Instagram comment and DM, and signs as Georgie. Comment a keyword like CLONE and the guide arrives by DM, and the details go straight into my CRM.

Everycomment and DM
03

The content machine

Videos, carousels, market updates and the weekly newsletter, scripted, designed and scheduled. I record and I approve. It does the rest.

100posts in 46 days
04

Listings launched from one signed agreement

When a vendor signs, the listing pipeline builds the signboard, the brochure and the letterbox drop, and stages them for my approval.

Onesignature in
05

Contracts drafted

Contracts are drafted for me to check, and every milestone is watched on a schedule, so the paperwork is ready when the buyer is.

30 minbetween checks
06

CRM kept current

Every call, text, enquiry and appointment is written back into Rex, my CRM, without anyone touching a spreadsheet.

3,317actions logged
Signboard, brochure and letterbox drop for 256 Hancock Road, Redwood Park, designed by Matt's listing pipeline
Fig. Signboard, brochure and letterbox drop for 256 Hancock Road, Redwood Park. Built by the listing pipeline, approved by me.
A day I'm not in

What runs while I'm out with clients.

  • 8:15 amMorning digest: what matters today
  • 10:00 amFirst round of outbound calls
  • Every 15 minNew enquiries picked up and answered
  • Every 20 minListing pipeline: boards, brochures, copy
  • Every 30 minContracts and milestones checked
  • 4:00 pmSecond round of calls
  • All daySocial posts published and verified
  • OvernightHealth checks. Replies held until morning.
Stirling, Matt's SI chief of staff. An SI character, not a person.
Stirling · My SI chief of staff. An SI character, not a person.
04Meet Stirling

One voice, not twenty-eight.

Twenty-eight agents in five teams report to Stirling, and he is the only one allowed to text me. So I get one clear voice, not twenty-eight notifications.

He knows every listing, reads my notes before he replies (96 of them in his brain so far), and checks his own work before he tells me something is done. His first day on the job was 19 July 2026.

StirlingText message · 7 Oct

Change the price on Northbri to $390–$420k

Done. Northbri is now $390,000 – $420,000 on the live listing. Read it back three ways to be sure.

Bigger one: the agency agreement still says $450,000. You can't advertise below that. Rebuild it at $390k and re-send?

Yes, change it and re-send

Rebuilt at $390k and sent. All three showing pending.

All three signed, within half an hour.

The real thread, shortened

Six words from the car. He changed the price, then caught the agreement I'd have missed.

●The org chart

One chief of staff. Five teams.

Stirling runs 28 agents, organised into five teams. Each agent has one job. Each team has one purpose. And one team exists only to watch the others.

ApprovesMattMe. I approve, I don't produce.
SI chief of staffStirlingThe only one allowed to text me
7agents

Leads & calls

Spots every new enquiry and call, and gets it answered fast.

  • Rex lead watcher
  • Inbound call monitor
  • Lead critique
  • Appraisal bookings
  • Calendly bookings
  • Post-appraisal
  • Phone line health
  • +4 more
7agents

Listings & deals

Launches listings and walks every contract to settlement.

  • Listing workflow
  • Listing health
  • Rex listing monitor
  • Contract monitor
  • Rex agent
  • SaleFunder watch
  • Listing chatbot
  • +4 more
4agents

Client contact

Every text, follow-up, comment and DM, sent once and on time.

  • SMS sender
  • Nurture scheduler
  • Just-listed SMS
  • Contact gap calls
  • +1 more
6agents

Marketing

Scripts, designs and publishes the content, then checks it went live.

  • Comments & DMs
  • Social growth
  • Script rotation
  • Weekly video script
  • Website sync
  • Design audit
  • +3 more
4agents

Oversight

The one most people skip

Watches the other agents and catches them when they break.

  • Morning digest
  • Daily summary
  • Messages watchdog
  • Notes sync
  • +1 more

7 + 7 + 4 + 6 + 4 = 28 agents+ Stirling = 29 on staff

The full roster, from the live agent registry, 10 October 2026.

05The part nobody builds

Build the handbrake before the engine.

SI can always do the job. The hard part is stopping it doing the job twice. Early on, mine nearly texted my whole database twice. So every message now goes through one gate.

Between 20 July and 10 October 2026 the system sent 9,409 texts. The gate stopped another 8,760 that would have been duplicates. Nobody received them. That's the part I teach first.

Get the handbrake checklist →

9,409Texts sent
8,760Duplicates stopped

20 July to 10 October 2026, from the gate's own log.

06The content machine

Yes, I cloned myself.

That's my SI clone walking past my own signboard. No camera crew, no shoot day. It's one small piece of a content machine that put out 100 posts in 46 days and a weekly newsletter to about 1,400 inboxes.

A grid of 24 of Matt's real Instagram posts
Fig. Twenty-four real posts from my Instagram.
A frame from Matt's SI clone video: an SI-generated Matt pointing at the camera
My SI clone
Not a photo of me. A frame from my SI clone video.
07Speaking · Signature talk

How I Run a Real Estate Business on SI.

No slides full of predictions. I show the system running, the numbers behind it, and the mistakes that taught me where the guardrails go.

Back officeThe SI back office for solo agents
LeadsSpeed to lead: the 5-minute callback
ContentThe content machine: 100 posts in 46 days
GuardrailsThe guardrails: what went wrong
MemoryBuilding your SI a brain
VideoCloning yourself with SI video
Now bookingKeynotes, workshops, panels, podcasts and virtual events
08Work with me

Three doors. Pick yours.

Learn to build it yourself, keep building alongside me, or have it built and run for you.

Learn itWorkshop

The SI Back Office

How my back office is built, end to end, in one sitting.

$495
One sitting
  • The whole system, start to finish
  • Watchers, doers and the gate
  • The guardrails I learnt the hard way
Text WORKSHOP for the waitlist
Keep upMonthly

The Back Office Lab

A group for people building their own. A new build every month.

$97/mo
A group, a new build every month
  • A new build every month
  • Build alongside other operators
  • See what I add as I add it
Text me about the Lab
Done for youBackbone

Backbone

I build the system into your business and keep it running.

Content Engine$550/mo
Full Front Office$1,320/mo
Full Back-Office$2,170/mo
Explore Backbone →

Backbone prices in AUD, ex GST, plus a one-off setup fee.

09Still an agent

I still sell homes. Here's what clients say.

The system exists so I can spend my time with people. These are real reviews from my clients, word for word.

★★★★★
“We had another agent in mind when selling our house, but wanted a second opinion, so met with Matt. We were impressed with our very first meeting.”
Verified SellerClearview
★★★★★
“He is knowledgeable, confident, trustworthy and experienced. I was very anxious about making the big decision to sell but Matt was reassuring and answered any questions I had along the way.”
Verified SellerRedwood Park
★★★★★
“He managed to get much more than we thought possible and communicated regularly, making us feel confident that he was really working for us.”
Verified SellerAdelaide
The newsletter
~1,400
inboxes, every week

My weekly Adelaide property newsletter. Produced by the content machine, read by about 1,400 people, every single week.

Read the archive →
Let's talk

Speaking, training, or a system of your own.

The quickest way is twenty minutes on a call. Tell me what you're running and I'll tell you honestly what's worth automating.